Returns

HAPPINESS POLICY

Not happy with it? Return it within 14 days. If you are not completely satisfied with your purchase, you may return it with your original packing slip, and we will exchange the item or refund your full purchase price in the form of merchandise credit, less shipping and handling. For your convenience, we accept returns for items purchased online by mail. Please note you are responsible for the cost of return which will be deducted from your return credit.

Once we receive your shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling.

Note: You will be responsible for all return shipping fees. We will not reimburse for original shipping, duties or taxes UNLESS we sent you the wrong mug design- in which case we will send you the correct order as soon as possible. A photo proving the wrong item would be required in this scenario. Note that returns will be credited in the same currency and same at the same exchange rate you as your original order. DEFECTIVE PRODUCTS

The Love Mugs is committed to quality products. Any product with a quality defect can be returned for a full merchandise credit by contacting our customer service department at contact@thelovemugs.com to make arrangements to return the item to us by mail.

DEFECTIVE PRODUCTS

The Love Mugs is committed to quality products. Any product with a quality defect can be returned for a full refund by contacting our customer service department at melissa@thelovemugs.com to make arrangements to return the item to us by mail.