Wholesale

WHOLESALE GUIDELINES

  • We have an opening order minimum of $100 and a $50 re-order minimum. In your cart wholesale discounts can be applied.  
  • If you are a subscription box service please provide us with quantities ahead of time of the items you are purchasing so we have the inventory you need on hand.
  • We prefer you to have our items in stock for your customers, but if you have a drop ship business please tell us about your business by reaching out to us at contact@thelovemugs.com 
  • You may not sell our items and or designs on Etsy, Amazon, or to a 3rd party.

PAYMENT

  • Payment is due when your order is placed via credit card or PayPal through our website.
  • All wholesale orders are exempt from free shipping or any coupons.

SHIPPING & PACKAGING

  • Orders are shipped in the least amount of boxes possible.
  • We ship most orders FedEx or USPS within 1-4 days after payment is cleared.  If you have a large order or are ordering items that are on pre-order or a special order, this time may be longer.  You will receive an email once your items have shipped.
  • If your order contains items that are on a pre-order status as well as items that are in the shop, please advise us to ship in 2 shipments (you will be invoiced for the second shipment balance) via email: contact@thelovemugs.com and include your invoice number.  All items are ready to ship out once they all arrive to our shipping department.
  • If your boutique / shop is outside of the US, please email us before payment so we can get you the best shipping rate possible to your country.

RETURNS & CANCELATIONS

  • Due to the nature of the product, returns are not accepted.
  • We package our items very well, however, if an item should arrive damaged please notify us as soon as possible we we can replace it for you.  Please provide a photo as well as your invoice number.
  • If you must cancel an order it must be done before an item is shipped out.  Once the items are shipped they can no longer be canceled.  Your refund will be given in the original form of payment you provided at checkout.

SOCIAL MEDIA

  • When showcasing our product over any social media (Facebook, Instagram, Twitter, Pinterest, etc.) each photo must be properly tagged back to our shop.  
  • You can tag & follow us on social media:
  • To show off your TheLoveMugs items, wholesale partners proudly showcase our hashtags: #thelovemugs

If you have any questions feel free to email us at: contact@thelovemugs.com  We look forward to TheLoveMugs bringing beautiful items to your shop!